Inspiration Awaits: Explore JudyMcKee Today
Call Center Consciousness
The Contact Centers of America may need to be more conscious of how they communicate with customers. A-I is making it difficult for Agents to start off on the right foot. Since the customers are set up with numbers, "Hit 1- if you want this, Hit 2 - if you want that. ---- Customers are often irritated when they finally get to a live person. The Agents are taking the heat.
Managers, Coaches and Trainers may delight in some thoughts that will increase productivity through consciousness. It may make a huge positive difference.
Confucius: First Intention then Enlightenment! "Real knowledge is to know the extent of one's ignorance".
Positivity is a Conscious Decision
If you are expecting your perception of how the world is working to cheer you UP...as my mother would say: "You've got another think coming!"
All My Books are on Amazon
Scriptwriting, Maximizing Customer Contact, The Positive Coach Approach, LAMA Lessons, Ten Minute Miracle, (Every Job Takes Only Ten Minutes) I'm just saying, (journal 365) Pickleball Mindset Book and The Sales Survival Guide.
McKee Consulting - Sally and I and Are Retired
We are giving away the LAMA and our Training Programs to anyone who wants them. Our Training and Coaching programs have never failed...not ever. The reason is the program is based completely on Communication and love and has Impeccable Integrity.
FAQ's
Our Clients and Customers always ask us this question.
1. Why does your training work so well? It's easy to answer this question because our course is completely based on NOT judging the customer. It's not that the customer is always right. The customer is often wrong, rude, angry, sad and pushy. BUT, we found that making the customer feel wrong or stupid, even if they are....doesn't work. We train Agents to love themselves enough to give up judging the customer. Just TAKE CARE OF THE PROBLEM, TAKE CONTROL of the PATH OF THE CALL and if they do they will go home at the end of their day feeling better.
Contempt of the customer makes you a prisoner of the call, the job and the customer.
Forgiving the Customers and NOT judging them SETS YOU FREE.
- We also role-played this over and over again until they "GOT IT!"